terms & conditions

Welcome to Oka Bana! By accessing or using our website, services, or visiting our restaurants, you agree to the following terms and conditions. Please read them carefully.

1. General Use

  • By using Oka Bana’s website, app, or services, you agree to follow these Terms & Conditions.
  • Oka Bana reserves the right to update or modify these terms without prior notice.

2. Definitions

  • “We,” “Us,” “Our,” “Restaurant,” or “Company” refers to Oka Bana, the restaurant brand providing food and services.
  • “You,” “Customer,” or “User” refers to anyone dining at our outlets, ordering online, or accessing our services.
  • “Services” include all food and beverage offerings available in-store, online, or through delivery and takeaway.

3. Orders & Payments

  • All orders placed online or in-store must be paid in full at the time of purchase.
  • We accept UPI, debit/credit cards, digital wallets, and cash.
  • Prices are subject to change without prior notice.

4. Use of Services

  • You must be at least 18 years old or have parental consent to use our services.
  • Use our services responsibly and only for lawful purposes.
  • Fraudulent, abusive, or disruptive behavior may result in refusal of service.

5. Ordering & Payment

  • Orders may be placed in-store, online, or through authorized delivery partners.
  • All prices are subject to change without notice.
  • Payments must be completed before order confirmation.
  • We reserve the right to refuse or cancel any order at our discretion.

6. Delivery & Takeaway

  • Delivery times are approximate and may vary due to traffic or weather.
  • Orders will only be delivered to addresses within our designated delivery zones.
  • Takeaway orders must be collected within the specified time frame.
  • Packaging charges may apply to ensure hygiene and food safety.

7. Menu & Availability

  • Menu offerings may vary by location and availability.
  • Images in menus or promotions are for illustration purposes only; actual items may differ.
  • If an ordered item is unavailable, we may suggest alternatives or issue a refund.

8. Cancellations & Refunds

  • Once confirmed, cancellations are generally not permitted.
  • Refunds may be issued only in cases such as incorrect, missing, or undelivered items.
  • Quality concerns must be reported immediately after receipt.
  • Refund requests must be raised within 24 hours by contacting our support team.
  • The final decision on refunds rests with the Company.

9. Allergies & Dietary Needs

  • Customers must inform us of any food allergies or dietary restrictions before ordering.
  • While we take precautions, our food may come into contact with allergens.
  • We do not guarantee a completely allergen-free kitchen environment.

10. Promotions & Offers

  • Discounts and promotional offers are valid only for the mentioned duration.
  • Offers cannot be combined unless explicitly stated.
  • Oka Bana reserves the right to modify or withdraw offers at any time without prior notice.

11. Intellectual Property

  • All logos, menus, images, and other materials are the property of Oka Bana.
  • Unauthorized use, copying, or redistribution of our content is strictly prohibited.

12. Limitation of Liability

  • Oka Bana shall not be liable for delays, interruptions, or damages beyond the value of the order.
  • We are not responsible for indirect, incidental, or consequential losses arising from the use of our services.

13. Contact Us

  • For any questions, feedback, or refund requests, contact us at:
  • Email: info@okabana.in
  • Phone: +91 99042 70427

14. Governing Law

  • These Terms & Conditions are governed by the laws of India.
  • Any disputes will be subject to the jurisdiction of local courts.

We legally have to say that. Unofficially, we just really love making you food. No moods were harmed in the making of our food

GOBBLE HOUSE PRIVATE LIMITED
Address: 1905, The Junomoneta Tower, Pal Road, Near Rajhans Cinema, Adajan, Surat-395009

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